Refund policy

MicroMoto Labs — Return & Refund Policy

Effective Date: April 27, 2026

Overview

At MicroMoto Labs, every model is precision 3D printed to order. We take great pride in the quality and craftsmanship of each piece. Because our products are made-to-order, we have specific guidelines in place to ensure a fair experience for every customer.

Eligibility for Returns

We accept returns under the following conditions:

  • The item arrived damaged or broken due to shipping
  • The item received does not match the product description or order details
  • The item has a manufacturing defect affecting its structural integrity or appearance

We do not accept returns for the following:

  • Change of mind or buyer's remorse
  • Items that have been assembled, painted, or modified
  • Digital files or downloadable products
  • Custom or personalized orders

Time Frame

All return and refund requests must be submitted within 14 days of the confirmed delivery date. Requests made after this window will not be eligible for review.

How to Request a Return

  1. Email us at support@micromotolabs.com with your order number
  2. Include clear photos or video showing the damage or issue
  3. Our team will review your request within 3 business days
  4. If approved, we will provide return instructions or issue a resolution

Refund Options

Once your return is approved, we offer the following resolutions:

  • Full Refund — Returned to your original payment method within 5–7 business days
  • Store Credit — Issued immediately for use on any future MicroMoto Labs purchase
  • Replacement — A new model reprinted and shipped at no additional cost

The resolution offered will depend on the nature of the issue and product availability.

Shipping Damaged Items Back

If a return shipment is required, MicroMoto Labs will provide a prepaid return label for defective or incorrectly shipped items. For all other approved returns, the customer is responsible for return shipping costs.

We recommend using a tracked shipping method, as MicroMoto Labs is not responsible for lost return packages.

Non-Returnable Items

The following are final sale and cannot be returned or refunded:

  • Sale or clearance items
  • Gift cards
  • Custom-commissioned models
  • Digital downloads or print files

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please initiate a return and place a new order.

Damaged in Transit

If your model arrives damaged due to carrier mishandling, please retain all original packaging and contact us immediately at support@micromotolabs.com. We will work with the carrier to file a claim and arrange a replacement or refund as quickly as possible.

Contact Us

For any questions regarding this policy, please reach out to our support team:

📧 support@micromotolabs.com 🌐 www.micromotolabs.com

MicroMoto Labs reserves the right to update or modify this policy at any time. Changes will be reflected on this page with an updated effective date.